Our commitment to you does not end at delivery time, what we offer here is to create a comfortable & well-pleasing shopping experience.
Items may be returned or exchanged within 60 days from they were delivered, free-of-charge and no questions asked.
We accept all returns for refund or exchange within 60 days of delivery under the authorization of customer service. Please note that to be eligible for return, items must be in its original purchase condition
1. Please contact our customer service for your return request.
2. The time frame for return & exchange must be within 60 days from delivery
3. Scratches, sign of wear, resized or altered in any way are not accepted
4. You will be responsible for the return shipping cost.
5.Returns or exchanges with no tracking will not be processed
1.A part of the personalized figure accessories is missing, including hands, arms, head, hair, body, etc.
2. Scratch the personalized figure with a sharp tool.
3. Products are damaged by misuse, mishandling, or poor maintenance.
4. A replacement will not be accepted for a refund.
Step 1: If you're not content to the products received, please contact our customer service for further help.
Step 2: Place the item(s) in the original packing and seal the parcel securely.
Step 3: Ship out your package at the local post office.
Step 4: when we receive your package, we will promptly process an exchange or issue a refund to your account in accordance with our return conditions.
1: The returns will be processed within 3-5 working days upon receipt of your package. The funds will be issued to your original payment account, depending on your payment service.
Note: All payment will be refunded to its original payment method.
2: The shipping fee currently is non-refundable. However,fellinloves will reimburse customer $7.95 as the return fee in the form of store credit points:
a). Customers received the wrong item.
b). The item is broken, defective, or has an incorrect engraving.
Note: fellinloves reserves the right not to process the refund if it is in unacceptable condition.
| Actions | Time Frames | Amount Refunded | |
| Product | Shipping Cost | ||
| Cancellation | Within 24 Hours of Order Confirmation | 100% | 100% |
| Within 24-48 Hours of Order Confirmation | 80% | 100% | |
| Over 48 Hours, Not Shipped | 50% | 100% | |
| Order Shipped | None | None | |
